Marocstore General Terms and Conditions

General terms and conditions of MarocStore Shop BV, established in Hillegom.
Version valid from 7 October 2026

Table of contents

Article 1 – Definitions
Article 2 – Identity of the trader
Article 3 – Applicability
Article 4 – The offer
Article 5 – The contract
Article 6 – Right of withdrawal
Article 7 – Costs in the event of withdrawal
Article 8 – Exclusion of the right of withdrawal
Article 9 – The price
Article 10 – Conformity and guarantee
Article 11 – Delivery and performance
Article 12 – Contracts for recurring supply: duration, termination and renewal
Article 13 – Payment
Article 14 – Complaints procedure
Article 15 – Disputes
Article 16 – Additional or different provisions
Article 17 – Languages

Article 1 – Definitions

In these terms and conditions, the following definitions apply:
1. Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
2. Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the trader;
3. Day: calendar day;
4. Contract for recurring supply: a distance contract relating to a series of products and/or services, where the obligation to deliver and/or to purchase is spread over time;
5. Durable medium: any means that enables the consumer or the trader to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information;
6. Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;
7. Model form: the model withdrawal form made available by the trader, which a consumer can complete if they wish to exercise their right of withdrawal;
8. Trader: the natural or legal person who offers products and/or services to consumers at a distance;
9. Distance contract: a contract under which, within the framework of a system organised by the trader for the distance sale of products and/or services, exclusive use is made of one or more means of distance communication up to and including the moment the contract is concluded;
10. Means of distance communication: a means that can be used to conclude a contract without the consumer and the trader being together in the same place at the same time;
11. General terms and conditions: these general terms and conditions of the trader.

Article 2 – Identity of the trader

Marocstore.nl (Marocstore Shop bv)
Voltstraat 2, 2181 HA Hillegom
Telephone number: +31 252 508 988, available on working days from 11:00 to 20:00
Email address: service@marocstore.nl
Chamber of Commerce (KvK) number: 61741345
VAT identification number: NL854470062B01

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by the trader and to every distance contract concluded and every order placed between the trader and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed, before the distance contract is concluded, that the general terms and conditions can be inspected at the trader's premises and that they will be sent to the consumer free of charge as soon as possible upon request.
3. If the distance contract is concluded electronically, then, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, the consumer will be informed, before the distance contract is concluded, where the general terms and conditions can be consulted electronically and that they will be sent free of charge, electronically or otherwise, at the consumer's request.
4. If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly, and in the event of conflicting terms and conditions the consumer may always rely on the applicable provision that is most favourable to them.
5. If one or more provisions of these general terms and conditions are at any time wholly or partly void or are annulled, the contract and these terms and conditions will otherwise remain in force, and the provision concerned will be replaced without delay, by mutual agreement, by a provision that comes as close as possible to the intent of the original provision.
6. Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
7. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions will be interpreted in the way that is most favourable to the consumer.

Article 4 – The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
2. The offer is non-binding. The trader is entitled to change and adjust the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the trader.
4. All images, specifications and data in the offer are indicative and cannot give rise to a claim for damages or to termination of the contract.
5. Images accompanying products are a truthful representation of the products offered. The trader cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.
6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
o the price including taxes;
o any shipping costs;
o the manner in which the contract will be concluded and the steps required for this;
o whether or not the right of withdrawal applies;
o the method of payment, delivery and performance of the contract;
o the period for accepting the offer, or the period within which the trader guarantees the price;
o the rate for distance communication if the cost of using the means of distance communication is calculated on a basis other than the regular basic rate for the means of communication used;
o whether the contract will be archived after it has been concluded and, if so, how the consumer can consult it;
o the manner in which the consumer can, before concluding the contract, check the information they have provided in connection with the contract and, if desired, correct it;
o any other languages, in addition to Dutch, in which the contract can be concluded;
o the codes of conduct to which the trader has submitted and the manner in which the consumer can consult these codes of conduct electronically; and
o the minimum duration of the distance contract in the case of a contract for recurring supply.

Article 5 – The contract

1. Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and fulfils the conditions attached to it.
2. If the consumer has accepted the offer electronically, the trader will confirm receipt of the acceptance of the offer electronically without delay. As long as the trader has not confirmed receipt of this acceptance, the consumer may terminate the contract.
3. If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate security measures for this purpose.
4. The trader may – within the limits of the law – find out whether the consumer is able to meet their payment obligations, as well as all facts and factors that are relevant to entering into the distance contract responsibly. If, on the basis of this investigation, the trader has good reason not to enter into the contract, it is entitled to refuse an order or request, stating its reasons, or to attach special conditions to its performance.
5. The trader will send the following information to the consumer together with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
a. the visiting address of the trader's place of business where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement that the right of withdrawal is excluded;
c. information about guarantees and existing after-sales service;
d. the information referred to in Article 4, paragraph 6 of these terms and conditions, unless the trader has already provided this information to the consumer before the performance of the contract;
e. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.
6. In the case of a contract for recurring supply, the provision in the previous paragraph applies only to the first delivery.
7. Every contract is entered into subject to the condition precedent that the products concerned are sufficiently available.

Article 6 – Right of withdrawal

1. When purchasing products, the consumer has the option of withdrawing from the contract without giving any reason for a period of 30 days. This cooling-off period starts on the day after the product is received by the consumer or by a representative designated in advance by the consumer and made known to the trader.
2. During the cooling-off period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the consumer exercises their right of withdrawal, they will return the product to the trader with all accessories supplied and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.
3. If the consumer wishes to exercise their right of withdrawal, they must notify the trader of this within 30 days of receiving the product. The consumer can do so via the withdrawal function on our website (the “Withdraw from contract here” link at the bottom of every page), using the model withdrawal form (which can be found in our returns policy) or in any other unambiguous way, for example by email to service@marocstore.nl. After receiving the withdrawal, the trader will send the consumer an acknowledgement of receipt by email without delay. After the consumer has notified the trader that they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the goods delivered were returned in time, for example by means of proof of postage.
4. If, after the periods referred to in paragraphs 1 and 3 have expired, the customer has not notified the trader that they wish to exercise their right of withdrawal, or has not returned the product to the trader, the purchase is final.

Article 7 – Costs in the event of withdrawal

1. If the consumer exercises their right of withdrawal, the consumer will bear no more than the cost of returning the product.
2. If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is, however, subject to the condition that the product has already been received back by the online retailer or that conclusive proof of complete return can be provided.

Article 8 – Exclusion of the right of withdrawal

1. The trader may exclude the consumer's right of withdrawal for products and services as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the trader has clearly stated this in the offer, or at least in good time before the contract is concluded.
2. The right of withdrawal can only be excluded for products:
a. that have been made by the trader in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. that by their nature cannot be returned;
d. that are liable to spoil or become outdated quickly;
e. whose price is subject to fluctuations in the financial market over which the trader has no influence;
f. consisting of individual newspapers and magazines;
g. consisting of audio and video recordings and computer software whose seal has been broken by the consumer;
h. consisting of hygiene products whose seal has been broken by the consumer.
3. The right of withdrawal can only be excluded for services:
a. relating to accommodation, transport, restaurant services or leisure activities to be provided on a specific date or during a specific period;
b. the provision of which has begun with the express consent of the consumer before the cooling-off period has expired;
c. relating to bets and lotteries.

Article 9 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
2. Notwithstanding the previous paragraph, the trader may offer at variable prices those products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence. The fact that the prices are subject to such fluctuations, and that any prices stated are guide prices, will be stated in the offer.
3. Price increases within 3 months of the conclusion of the contract are only permitted if they result from statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only permitted if the trader has stipulated this and:
a. they result from statutory regulations or provisions; or
b. the consumer is entitled to terminate the contract with effect from the day on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.
6. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the trader is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and guarantee

1. The trader warrants that the products and/or services comply with the contract, with the specifications stated in the offer, with reasonable requirements of soundness and/or usability, and with the statutory provisions and/or government regulations in force on the date the contract was concluded. If agreed, the trader also warrants that the product is suitable for other than normal use.
2. A guarantee provided by the trader, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the trader on the basis of the contract.
3. The consumer must notify the trader of defects or incorrectly delivered products within a reasonable time after discovering them. Notification within two months of discovery is in any event timely.
4. The trader's guarantee period corresponds to the manufacturer's guarantee period; this is without prejudice to the consumer's statutory rights referred to in paragraph 2. However, the trader is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
5. The guarantee does not apply if:
o the consumer has repaired and/or altered the products delivered themselves or has had them repaired and/or altered by third parties;
o the products delivered have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the trader and/or those on the packaging;
o the defect is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.

Article 11 – Delivery and performance

1. The trader will exercise the greatest possible care when receiving and carrying out orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has provided to the company.
3. With due regard to what is stated in paragraph 4 of this article, the company will carry out accepted orders with due speed, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be carried out or can only be partly carried out, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the contract free of charge. The consumer is not entitled to compensation.
4. All delivery periods are indicative. The consumer cannot derive any rights from any periods stated. Exceeding a period does not entitle the consumer to compensation.
5. In the event of termination in accordance with paragraph 3 of this article, the trader will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.
6. If delivery of an ordered product proves to be impossible, the trader will make every effort to make a replacement item available. At the latest upon delivery, the consumer will be informed in a clear and comprehensible manner that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The cost of any return shipment will be borne by the trader.
7. The risk of damage to and/or loss of products rests with the trader until the moment of delivery to the consumer or to a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 12 – Contracts for recurring supply: duration, termination and renewal

Termination
1. The consumer may terminate a contract that has been concluded for an indefinite period and that provides for the regular delivery of products (including electricity) or services at any time, in accordance with the agreed termination rules and subject to a notice period of no more than one month.
2. The consumer may terminate a contract that has been concluded for a fixed period and that provides for the regular delivery of products (including electricity) or services at any time with effect from the end of the fixed period, in accordance with the agreed termination rules and subject to a notice period of no more than one month.
3. The consumer may terminate the contracts referred to in the previous paragraphs:
o at any time, without being limited to termination at a particular time or within a particular period;
o at least in the same manner in which they were entered into by the consumer;
o always with the same notice period as the trader has stipulated for itself.
Renewal
4. A contract that has been concluded for a fixed period and that provides for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.
5. Notwithstanding the previous paragraph, a contract that has been concluded for a fixed period and that provides for the regular delivery of daily and weekly newspapers, news periodicals and magazines may be tacitly extended for a fixed period of no more than three months, provided that the consumer can terminate this extended contract with effect from the end of the extension, subject to a notice period of no more than one month.
6. A contract that has been concluded for a fixed period and that provides for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time subject to a notice period of no more than one month, or a notice period of no more than three months if the contract provides for the regular, but less than monthly, delivery of daily and weekly newspapers, news periodicals and magazines.
7. A contract of limited duration for the regular delivery of daily and weekly newspapers, news periodicals and magazines by way of introduction (trial or introductory subscription) will not be tacitly continued and will end automatically at the end of the trial or introductory period.
Duration
8. If a contract has a duration of more than one year, the consumer may, after one year, terminate the contract at any time subject to a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed duration.

Article 13 – Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of a contract for the provision of a service, this period starts after the consumer has received confirmation of the contract.
2. The consumer has a duty to report any inaccuracies in the payment details provided or stated to the trader without delay.
3. In the event of non-payment by the consumer, the trader has the right, subject to statutory restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints procedure

1. The trader has a complaints procedure that has been sufficiently publicised and handles complaints in accordance with this complaints procedure.
2. Complaints about the performance of the contract must be submitted to the trader, fully and clearly described, within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted to the trader will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will reply within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
5. In the event of complaints, the consumer must first contact the trader. In the case of complaints that cannot be resolved by mutual agreement, the consumer must contact Stichting WebwinkelKeur (WebwinkelKeur Foundation, www.webwinkelkeur.nl), which will mediate free of charge. If no solution is reached even then, the consumer has the option of having their complaint dealt with by the independent disputes committee appointed by Stichting WebwinkelKeur; its decision is binding if both the trader and the consumer agree to it. The consumer always retains the right to submit the dispute to the competent court. Submitting a dispute to this disputes committee involves costs, which must be paid by the consumer to the committee concerned.
6. A complaint does not suspend the trader's obligations, unless the trader indicates otherwise in writing.
7. If the trader finds a complaint to be justified, the trader will repair or replace the products delivered free of charge. The consumer chooses between repair and replacement, unless the chosen remedy is impossible or would impose costs that are disproportionate compared with the other remedy. This is without prejudice to the consumer's other statutory rights.

Article 15 – Disputes

1. Contracts between the trader and the consumer to which these general terms and conditions relate are governed by Dutch law. If the consumer lives in another country, they retain the protection afforded to them by the mandatory provisions of the law of their country of residence.
2. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Article 16 – Additional or different provisions

Provisions that are additional to or that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.

Article 17 – Languages

These general terms and conditions are available in Dutch, English, German and French. The contract can be concluded in any of these languages. In the event of any discrepancy between the language versions, the interpretation most favourable to the consumer will prevail.

– End of general terms and conditions –

Complaints procedure

Do you have a complaint about one of our products? You can send us an email using the contact form. Please state your order number and the nature of your complaint. You can expect a response from us within 2 working days. We will, of course, do our best to resolve your complaint to your satisfaction.