Contact and FAQ

Beschadigd, verkeerd of ontbrekend artikel? Meld het via ons meldformulier

Gebruik dan niet het contactformulier hieronder, maar ons meldformulier. Vul je bestelnummer in en upload foto's van het artikel; ons team reageert binnen 24 uur op werkdagen. Ga naar het meldformulier

1. What is the delivery time of my order?

Orders placed on business days before 5:00 PM will be shipped the same day. In the Netherlands, this means delivery on the next business day. For Belgium, the average delivery time is 1-2 business days. Within Europe, the delivery time is usually 2-5 business days.

2. How can I return my order?

Register return and receive shipping label

You can now easily register your return via our return portal. Here you can quickly create a return label and track your shipment:

3. Can I still change or cancel my order?

If your order has not yet been shipped, we can usually still modify or cancel it. Please contact us as soon as possible to do so.